Terms & Conditions
Refund:
We don’t offer refund at any circumstances.
Payment on the day:
We accept full payment on the day through online banking or cash on the day.
Cleaning satisfaction:
We offer 7 Days of cleaning guarantee. If your agent/landlord isn’t happy with the clean within 7 DAYS then we will come back and clean it for you at no extra cost.
Complaints:
Cleaning issues must be sent within 7 DAYS on melbournevacatecleaning@gmail.com
Also, allow us 48 hours to organise time for you.
Cancellation:
We charge $50 for cancellation if happened in last 24 hours as we’ve already organised cleaners for the next day.
Property Access:
If you can’t be at the property then you can leave key inside of the letterbox/under the mat so we can access the property.
Pricing:
All pricing over the email or phone is an indication of the price depending on the number of bedrooms, living rooms and bathrooms of the property. Price can be changed depending on the size and how messy the property is.
Do You Have Any Questions?
How much does end of lease cleaning cost?
Vacate cleaning cost depends on the type of service that you after, however our cleaning prices start from $159 inclusive GST. That also includes your 100% Bond back cleaning guarantee. Get an estimated quote by providing us precise detail of the property such as the number of bedrooms, number of bathrooms, property condition, and other outside cleaning requirements. If you hire a window cleaner, carpet cleaner separately then you’ll end up paying more than $350 in total for a single bedroom apartment.
What is Bond Back Cleaning Guarantee?
It is a free re-clean service to our customer. Melbourne vacate cleaning provides 7 DAYS BOND BACK Cleaning Guarantee. If your agent/landlord isn’t happy with the cleaning, then we’ll come back and clean it for you at no extra cost. However, we’re not responsible for any other issues such as burnt or torn carpet, walls hole etc.
Do we need to arrange car parking for cleaners?
Yes, that is correct. You need to arrange car parking for us. If you are situated in Melbourne CBD then you have to arrange either paid parking or street parking for us to be able to let to end of lease cleaners in the property.
Do I need to arrange the cleaning materials and equipment for you?
No. You don’t have to leave any cleaning material for us. We bring our Cleaning equipment, vacuum cleaning machine, steam cleaning machine and other cleaning tools.
Can I leave my keys to the safe place, as I cannot be at home during the cleaning day?
Of course, if you can’t be at the property then please leave the key inside of the letterbox/electricity box or any safe place at the property. We can clean the property and leave the keys on the same place.